Good luck getting an order to process successfully
I tried to order protein powder 4 different times with 4 different credit cards and my order was canceled, SILENTLY, 4 different times. The silent part really chaps my ass because here I was the first time waiting around for my shipping, doo-tee-doo, only to find out that that they canceled and didn't notify me. Timing is of the essence given there is a July 4th sale that is set to expire. I called one of the card issuers and they said everything was fine on their end so it is the store that is canceling the order. Their website is absolute crap. I have tried for 5 YEARS to order protein directly from them on their website and have NEVER had a successful order after living at 3 different addresses. After doing some research, the reason I'm pretty sure now, is because they use Shopify as their storefront and it seems to flag every one of my orders as "high risk." Why? WHO THE HELL KNOWS? I'd love to know myself!I emailed their customer service and when I didn't get a prompt response, I called their customer service line TWICE and basically was told there is nothing they could do, except forward my complaint to someone else. Pretty useless and they don't do phone orders.So I missed out again on the 25% coupon for July 4th sale. Very annoying. I've never met a business that actively refuses to take my money as hard as they do. I mean I feel I have put in a pretty unprecedented effort to try and buy their product without success. TAKE MY MY MONEY! They don't accept paypal, crypto or basically any other payment option so its impossible to get an order through. I guess I need to find a new brand.
Ry X
Love the product
Love the product, just wish the price was less.
Linda Polinko
No response
I completed a survey and received a coupon, which did not work when I tried to place my order. I contacted the company and did not get a response.
Customer
Very Misleading …
Yeah,way of saying I get 25% off for taking your survey and then only get 15% because of your 10% sale deduction being included with it! On top of that, Country Life must have charged an extra fee on my credit card!You can be sure I won’t be doing this again.
Doug
Poor order fulfillment and communication
Ordered six products on sale. Order was processed. Four were not delivered and there was absolutely no communication from the company on this over the past month. Obviously they do not care about customer fulfillment or resetting expectations. I assume they over sold four units and unable to deliver. After a month, still don’t know.
Zi
GREAT tasting VEGAN protein shake
Ordering was easy and delivery was fast and flawless
Christine
Zero service after purchase
After my purchase there has never been any "Thanks" or otherwise, including no tracking. I know you can do better. Your products deserve better customer service.
Roger Cunningham
Love your whey products
Love your whey products! Use the Vanilla powder everyday!!!Your website can be “finicky”! Today I was able to put items in my cart without trying too many times.Keep up the great work!!
Valued Customer
Shipping is extremely slow compared to…
Shipping is extremely slow compared to every other online business. The protein powder is incredible
cory medeiros
Order was never shipped after 7 days
Order was never shipped after 7 days. Called to get status, they said they would call back but didn't in specified time. Cancelled order. Disgusted with this compnay.
Michael Mathews
Poor customer experience as to what should be expected
I placed a order with your company, and received a email on Aug 30th stating that my order had finished processing. As of Sept 5th I still had not received shipping information, so I emailed customer service and received a reply back telling me that my order was being processed(?). Two messages contradictory. Then on Sept 6th I received a message stating that my order had shipped (but UPS had no updates available as to delivery when I checked.Poor customer service as to what was expected.
Randy Davis
Great product
Great product, easy to order online.
Russell Moore
Ordered product on 8/20
Ordered product on 8/20, you charged me $15 for shipping, you want me to review your product and it’s not due to arrive until 8/30, wouldn’t call that customer service???
Terry
I haven't received shipping…
I haven't received shipping notification yet so I can't really rate the product. It's strange to get an email request to review the product when it hasn't arrived and don't know if it's been shipped. It's been about 7 days since ordered.
K OMalley
So when you are out of a product just…
So when you are out of a product just put Sold Out under that product instead of allowing it to go to the shopping cart then when you go to view shopping cart it is empty.
Gregory
Best, cleanest tasting protein powder
I got the shipment quickly and was kept updated. But I was sent chocolate instead of natural flavor powder that I ordered, which I will use anyway
JRadz
Never received product
I never received a confirmation email when I purchased the product and it has not been delivered. I can not track it. Carolyn
Carolyn Jones
Experience confusing and misleading for 20% off offer
When Biochem website first loaded I was offered 20% off for my email. I typed in my email. Next screen was confusing. Offered 20% off plus exclusive text offers. I declined. But assumed first offer for 20% off for providing email was good. Got to checkout screen. No 20% off. Started over, gave my phone this time. Got 20% off at check. Experience was confusing and I felt misled. Doubt I will shop there again
Greg
I ordered protein powder and was not…
I ordered protein powder and was not notified that it was out of stock and my order was cancelled. I had to call customer service several times to find out what happened.
SKP
$15 is too much to pay for shipping a…
$15 is too much to pay for shipping a 12 oz container of powder.
Sam Coffee
