Excellent
Excellent service
Martin Rangecroft
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Easy Action Records
4.014 reviews
Last reviewed: Dec 23, 2024Do you agree with Easy Action Records's TrustScore? Voice your opinion today and hear what 14 customers have already said.
easyaction.co.ukMember since Mar 2026
Easy Action Records is an online company. Based on 14 reviews on TrustPlane, it has an average rating of 4.0 out of 5 stars. Last reviewed December 23, 2024.
Customer Reviews
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14 reviews
First time- defo use again!
Ordered a very rare new release from Easy Action. Smooth transaction and when I enquired about some tracking information, I was emailed straight back.Great to see another independent music seller online doing right by their customers! Would definitely use again.!Thanks to Carlton and all at EA!
Bux
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with easy action from the…
Been dealing with easy action from the start have nothing but good things to say.carlton Andy and the rest of the gang have done a really good job over the years ,being a mad Marc Bolan fan don't need to go anywhere else.always 1st class service never ever had any problems.these guys who leave these daft reviews need to get a life .5*.solid gold easy action.
MR DAVE VOGWILL
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Ordered CD Friday 23 June
Ordered CD Friday 23 June, delivered by Royal Mail Saturday 24th. Outstanding service and CD is great music too- L7 Fast & Frightening
Mr Peter Haynes
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Shockingly poor customer service.
Over a number of years I have picked up many Easy Action releases and I've always been happy with the actual product.However, when placing a recent order, for what I presumed was a promotional offer that meant I only paid postage, I received an email the next morning asking for the outstanding balance or I could have my postage refunded.In subsequent emails to clarify what was going on the employee I was speaking to was rudely offensive. To the extent of a passive aggressive comment that fell just short of an accusation of taking advantage of them. I have of course kept all correspondence.When I asked to make a complaint I was referred to the owner, who while civil, failed to acknowledge just how poor the customer service skills of their employee had been. At most they were terse, but not rude was what was communicated to me. Something that is blatantly untrue and my emails provide ample evidence of this.A genuine apology would have been a suitable outcome to my complaint. We can all make mistakes, or have a bad day, but as this wasn't forthcoming I'm sadly not going to give them my custom in the future.
Alex Main
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You Want Their Action
As somebody who has bought from EA since their very early days, I feel compelled to speak about my experiences. As an Iggy/Stooges obsessive, they have surpassed even my wildest expectations. I just wish that other labels would put as much effort into their releases as Easy Action do. They’re one of the very few labels that cares about presentation. Don’t take my word for - take Iggy’s, he speaks highly of them in his book. If that’s not good enough for you, then I don’t know what is! Keep up the good work and here’s to more great records.
Marcel Andrews
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Hidden gems
Have purchased several hidden gem titles, run by really passionate and friendly guys. Will be back for more!
N Thatcher
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A first rate indie label with first rate customer service…
This is an excellent indie label with an extensive catalogue of classics and new music, all of which is produced to highest quality. In my experience they always go that extra mile to be helpful and are quick to respond to any questions about releases. A proper record label for people who love music.
Reg Omeroyd
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Amazing product as usual!
I have bought several items ( CD's. books, Vinyl and T-Shirts) over the years from Easy Action and the quality has always been second to none. The most recent package ( arrived on tuesday) included a very lavishly packaged and designed exclusive Marc Bolan Coffee Table Art book entitled "Marc", that has been a few years in the making by all accounts. The Majority of the photographs have been unpublished and the quality overall is indeed breathtaking. The book was not cheap, but you get what you pay for, this book is an investment. plus I took advantage of the installments plan on the webpage!It is good to see a high standard of quality control has went into this tome and is befitting of Marc's legacy. It is indeed a joy to see his canon being handled with good taste and fervour and enthusiasm after years of shoddy catchpenny product from a few other organisations I could care to mention. ( But won't as I am in such a good mood as I am stoked to finally have this marvellous book in my paws!) The one I ordered also came with a very limited art print of Bolan and other goodies including a BookMarc ( Groans) and a cd of rarities. I shall remain a loyal customer because of the attention to detail and the labels skills in locating and issuing rare recordings by various artists. I love good time foot on the floor SEXY 100 MPH rock and roll and Easy Action is a go to site for me and a few other friends who are all lovers of dirty nasty rock and roll.
Brian McNeill
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Avoid
Avoid, a double album ordered through easy action through Amazon, the order came with a missing disc, buy on sight from Easy Action and not on line.P.s, I also contacted the company re their faulty product via their website, only to receive a rude and abusive message from the owner Mr Sandercock accusing me of trying to get freebies from his company and picking on them. Hang on I bought a product produced by his company that I used to own on vinyl and wanted to repurchase. The product was faulty and the owner got nasty when I dared complain and share a very poor experience on line. Thankfully Amazon will replace this faulty product free of charge. I certainly wouldn't buy anything from.this company again.P.P.S. And it gets worse, another rude and abusive email from Easy Action records today (02/04) from someone calling himself David Pittis. Whether that is his real name who knows? Who cares? The mail is abusive in the extreme. Evidently I have the cheek of the devil in complaining about a faulty product. The mail is written by someone accusing me of being a crybaby for complaining about Easy Action, and not being able to sleep at night due to a missing disc. Apparently it's all the fault of a pressing company in the Czech republic who use women, in his own words "Women eh, can't trust them can you". Nice. I've bought loads of Easy Action records in the past, however, in the unlikely event that they release the holy grail of records, I wouldn't give them the dust from my wallet, and given the abusive mails I've received from Easy Action for having the cheek to complain about them, neither should you.
Grahame
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Tau Cross LP
Arrived in good time and very well packaged in sturdy, eco friendly and plastic free packaging.Would recommend this company based on my own experience.Didn’t need to contact the company so cannot comment on this aspect.Had an immediate and informative email receipt and order number etc.
simon
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Excellent experience
Excellent experience for me. I ordered on 30 September and the discs were with me on 2 October. They were well packaged and arrived safe and sound. I guess CDs are easier to mail safely than vinyl!
Stuart
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Good stuff but terrible packing
The Easy Action online store offers lots of interesting items. My order was processed and delivered quite fast. The shipping cost was also reasonable. The packing was terrible. Album was shipped in a something that is good for a magazine or wall calendar but not for vinyl album. All corners bent up. Not very happy with that.
Wypierdalacz
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Solid Gold Total Inaction
With an original range of merchandise, Easy Action’s main focus is on Marc Bolan and T.Rex, but do cater for other 70s artists too. Their enthusiasm towards customer services and order processing however, is at the other end of the scale when compared to their efforts in marketing. An order I placed which was listed as in stock wasn’t even despatched for eight days. No update was provided, and no apology within the despatch notice. No response to two subsequent email enquiries about my order either - despite their claims to be committed to good customer service. If this is their usual approach to orders then I would have to suggest looking at Chinese-based sellers who offer similar products for considerably less - and can deliver sooner too!Nothing easy for the customer about this company, sadly.Update: I have since received an email response from Carlton Sandercock the ‘owner’ of Easy Action, who was just downright condescending and sarcastic. He made no real excuse for the delay in sending my order, and no response to my question as to why nobody at his company could be bothered to send even a brief update as to what was going on. All he wanted to do was argue the toss about whether the gap between placing the order and my receiving it (still waiting!) was two weeks or 13 days. Pedantry will not wriggle you out of this, Mr Sandercock. In short, Easy Action appear not to give a hoot. My main concern is that this ‘company’ are linked to the name of Marc Bolan & T.Rex at all, because frankly, they are an embarrassment. As a fan of this particular artist, I would prefer Easy Action took their lack of business acumen and poor customer service standards elsewhere.Update April 2018:I received a refund and the promise that they would still send the t shirt out to me when it was back in stock. Disappointingly, they have failed to do so. They also claimed that they had sent out the original order, which mysteriously never did materialise. Much as I would prefer to write a positive review of any business marketing ‘official’ T.Rex merchandise, based on my experiences here, that just isn’t possible.Update June 2018:Still no sign of the aforementioned t shirt, just more lame excuses . Having seen the particular item listed on their website as “available” I made a further enquiry as to when I might actually see the product I’ve been waiting for since February. Oh, it’s “actually not in stock yet but will be in next week”. Hmm, really. Either they are deliberately misleading other potential customers now by claiming products are in stock when they aren’t or, perhaps even...they are lying to me? Having previously run a promotional merchandise business, I have never known an item of clothing take four months to be re-stocked. Even if it were stitched with gold in the wilds of Nowhereland, supplies would have reached jolly old England by now. But if Easy Action treat their suppliers the way they treat their customers, I guess the real reason might be that nobody wants to deal with them.
DJay
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According to TrustPlane, Easy Action Records has a 4.0/5 rating based on 14 verified reviews as of April 2026. Source: trustplane.app/company/easyaction-co-uk