Used product received
Used product received. Poor customer service availability.
Uzma Shamsi
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GetSmartHeart
3.950 reviews
Last reviewed: Mar 6, 2026Do you agree with GetSmartHeart's TrustScore? Voice your opinion today and hear what 53 customers have already said.
getsmartheart.comMember since Mar 2026
GetSmartHeart is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.9 out of 5 stars. Last reviewed March 6, 2026.
Customer Reviews
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50 reviews
Easy check out process
Easy check out process
Jason Marion
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Their Associates
Their Associates, Mr Jim in particular is beyond a Gem.
Lakeram Odit
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Order did not confirm but rather…
Order did not confirm but rather ordered it on accident
Daniel Ciarlette
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Smart Heart is not for this dumb guy!
Bottom line for me was to much try and manage to be a convient aid for my lifestyle and seemed like there was gonna be extra costs depending on your results everytime. Had trouble keeping access to my account. Great idea and good ground work but for me needs a lil more simplicity and straight forward info that I could relate to.
customer
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Smartheart is a smart choice
Nice product at good price. Excellent customer service.
Michael Saridakis
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Awesome product!
Awesome product!
Willie Cotten-McDaniel
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Thieves!
They have stolen over $200 of my money and keep saying the refund is on the way but it has been over a month and nothing has happened. They are thieves and scammers and you should stay far away
Nash
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I bought the device in October of 2025…
I bought the device in October of 2025 As stated on their website you can cancel your monthly subscription without question. I paid $600 for the machine and they deactivated my account because I don't use their monthly subscription, no where's does it state if you dont pay a subscription your account is no longer active, this is illegal its called deceptive and unfair practices, will be contacting ftc.
Kevin Guarino
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I purchased the SmartHeart and they stopped the service
I purchased the SmartHeart device with a subscription for professional readings every 3 months. Less than 6 months later they discontinued the program and told me that I need to find a doctor who can read my ecg. I contacted them for a refund and they refused. I am left with a useless device and over $300 spent. To make matters worse, they are still advertising this “service” on Facebook.
Donald Stegner
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Terms of Service
I signed up for a monthly subscription for this device but the terms were not clear. Yes, $99 per month, however, I was not told about the commitment duration or what to do if I was not happy with the service. It should have been provided.
Shannon Kazman
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Jim is awesome
Jim made my purchase easy and affordable. He is very nice and knowledgeable about the system. He answered all my questions.
Danielle Kelly
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Sales rep and sign up process as amazing
Jim Rockenbach, sales rep was amazing and extremely informative. Sign up process was quick and easy.
Samantha Rambo
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I have not received the product yet…
I have not received the product yet however, Jim’s professionalism was above and beyond and was able to answer all of my questions directly. I am anticipating an excellent partnership.
Troy Fulton
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Nobody returned call
Nobody returned call. Need device asap
Nicole Rivera
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Excellent customer service
Excellent customer service! Patient with the process! Helped solve a problem for a new practice! Very excited about the ease of using the product, the reliability, the customer service, and the added value.
A McLean
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Very precise and quickly got my product…
Very precise and quickly got my product and process completed.
Tandy Allen
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Excellent service
Excellent service
Matthew Rockenbach
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Amazing service and swift readings in…
Amazing service and swift readings in EKGs!! Wow!!!
J. S.
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READ INFO BEFORE YOU "RENT" A…
READ INFO BEFORE YOU "RENT" A SMARTHEART DEVICE. You cannot use it without monthly subscription. You cannot take independent readings on your own without paying $100 per month or $20 per use. Their doctor sent me to Emergency Department. My doctor stated it was unnecessary. Waste of elderly patients money.
Walt in Hiram, Georgia
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Cite this page
According to TrustPlane, GetSmartHeart has a 3.9/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/getsmartheart-com