The sales team were courteous yet…
The sales team were courteous yet professional .They made the whole process very easy. full marks to Calvin B.
Ivor Miller
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LGI Homes
2.950 reviews
Last reviewed: Mar 10, 2026Do you agree with LGI Homes's TrustScore? Voice your opinion today and hear what 212 customers have already said.
lgihomes.comMember since Mar 2026
LGI Homes is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.9 out of 5 stars. Last reviewed March 10, 2026.
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Right time - Right deal - Right agent
Right when we were at our wittsend with "house shopping disappointment" I received a call from Rosemant/LGI, with an invitation to meet with her; so the "she" could be the one to help us reach our goal of home ownership...although I was jaded and reluctant, I agreed that my husband and I would meet with her. October 26, we met OUR sales agent! Rosemary was friendly, engaging and very passionate about the lives she touches as she leveled her expertise and time in making sure our home buying experience was amazing and stress free. Today, we are in our new home and enjoying it. Rosemary is an excellent agent and we highly recommend her to be a part of your home buying expeirence.
Juneasa Jordan-bueno
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I’m disappointed with LGI Homes.
I’m disappointed with LGI Homes’ warranty response regarding my water heater. When my hot water stopped working, I contacted warranty expecting assistance. Instead, I was told LGI would not cover the issue because I had previously turned the water heater off.At no point was I told this violated any manufacturer guidelines. The response felt dismissive and lacked any effort to actually help resolve the problem. This experience has made me question the value of LGI’s warranty and after-sale support. I would caution potential buyers to ask very specific questions about what is and is not covered, because the warranty does not seem as homeowner-friendly as advertised.
Michael Salas
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The home buying part and staff were…
The home buying part and staff were great and it was stress free. However we were lied to while we were looking at the house. We were told they use top rated windows to help keep drafts out. The window quality is the cheapest window they could get. We have had to put plastic over the windows in the winter to keep the house warm. Our master bedroom is always freezing or too hot depending on the time of year. The duct work going to our master bedroom is smashed between the foundation and support beam so barely any air gets through. They also advised the insulation is h9gher quality as well. However they either did not insulate our master bedroom/bathroom/closet as you can feel the cold air. I can also hear anyone talking outside the house by my bedroom and even hear the neighbors tv through the outside walls. The fart fans in both bathrooms just has duct work/pipe that goes just barely above the roof line that the capped with a flat piece of sheet metal with pieces connecting just at the four corners so you can physically feel the cold air blowing onto the house through the fan vents. As well as when it snows/rains water leaks through the vents. My foundation at the entry of the garage/driveway started cracking within weeks of buying the brand new home and many repair tickets have been put in and ignored. The eluding back door is crocked so the screen door has never opened/closed smoothly. The 11 month walk through never happened even though was requested. The ceiling in the garage has a Crack thr length of the garage. The round molding they used to round the corners of the walls are all popping off the wall. Have cracks in every bedroom ceiling and wall. The construction of the homes is very poor. The oven door was never put on correctly. We have been in our home since August of 2021 and since the day we moved in you can physically feel the air coming into the house from every electrical outlet that is on a wall that faces outside.
Desari Mortensen
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did any body use the 3.99 rate for 5…
did any body use the 3.99 rate for 5 years and if so what happened after that with flex rtes after 5 years
Orieal Brooks
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We bought our LGI home back in 2023 in…
We bought our LGI home back in 2023 in Commerce City, Colorado. Like many other first-time home buyers, we were lured in by the price tag of the home. After moving into the home, we found many discrepancies that we didn't initially notice during the walk-through before purchasing the home. Someone had swept broken glass into our air ducts, bathroom doors had handles installed with no locks, our concrete porch was chipping because it was poured during the wrong time of year and wasn't allowed to properly cure, the first major windstorm we had blew multiple shingles off the top of our roof so the roof shingles were not installed correctly, during that same windy night, our fence blew down and lastly, the carpet in our upstairs flex room has a giant seam going down the middle of it because whoever installed it did not know how to properly measure carpet. It feels like the company aims to use the cheapest materials and the cheapest contractors to build the homes which allows them to sell their homes for a lower price. This was intended to ever our forever home but after living in it for 2 years we are going to use it as a rental property as it does not meet our expectations. If you decide to buy an LGI home, make sure you do a thorough walk-through of the house before you purchase it. Taking everything on the inside and the outside.
Joshua Villescas
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Too Many Issues for a New Home
After living in our LGI home for nearly two years, I can confidently say that many of the concerns raised by other homeowners resonate deeply with our own experience.From the start, we encountered multiple issues. The fire alarm chirped persistently, requiring the installation company to come out more than once. Within the first month, nearly every door knob in the house fell off. Less than two years in, we had to repaint all the doors—only to learn from the painter that cheap paint had been used, and some rooms hadn’t even been primed properly.Our HVAC system has malfunctioned around eight times, causing repeated service calls. We’ve already had to replace the dishwasher, and unfortunately, the list doesn’t end there.It’s worth noting that our household is just my husband and me—no children, no excessive wear and tear. These issues stem from poor workmanship and subpar materials, not heavy use.We had high hopes when we moved in, but the ongoing repairs and lack of quality have been disappointing. I hope LGI takes these concerns seriously and improves the standards for future homeowners.
S Coy
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New home. Bad service with problem
New home. Immediately smoke detectors chirping. Called LGI. Told me not their problem. New battery still chirp. Two bad smoke detectors tat I rplaced.Very bad service.
Ben Cason
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Chuck and Ben made my experience so…
Chuck and Ben made my experience so great! I was so comfortable with the their knowledge of the LGI Homes. They answered all my questions in detail. They were honest and direct with me and I love that!! I highly recommend these 2 gentlemen to anyone looking to buy a LGI Home out in Crandall,Texas. They will take excellent care of you!
Danette Dickson
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This is my second LGI home
This is my second LGI home. I had to sell my first after the covid shut down. I am a huge fan of this builder their homes are not just quality the are in my experience built with excellence in mind. I had been looking at preowned houses for months and was finding that for me to find a home that was even worth investing in I would have to pay $250K or more and then there was still expensive work to be done before I could live in it. With LGI I got a home no one has lived in for the same amount I would have to pay for a preowned home that needed a bunch of work. The office team take care of you as if your are family. Sylvia (my sales agent) was upfront with me and extremely knowledgeable as was Chad who handled my finance and Ken who makes sure the home is in complete functionality and a great investment for the family buying.
JOHN
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LGI's promises were broken.
LGI's Commitment and promises were broken regularly. LGI did not want to re-paint the home as needed before giving us the keys. Landscaping is terrible (the grass was put in an unprofessional way). We never received user guides of appliances as promised (why did LGI threw them away in the first place?). Water heater was dead on arrival (we had to go to the LGI sales office to shower for 3 days). The emergency numbers we got for repairing things at home were not effective (when we called several times at different hours, nobody answered, so LGI, why give an emergency phone numbers if they do not work?). The refrigerator provided is unfit for this size home (about 19 cu.ft., freezer on top, refrigerator on bottom, not side by side as we saw in a less expensive LGI home). Toilet seat not secured. Some electric outlets covers are loose. No follow up from salesperson, nor from sales manager to see how things are after we moved in (the sales office dropped us like hot potatoes after the closing. It seems that they did not really care much about us, the client). Garage door needed adjustment (should have been done by LGI before closing). Very steep slope on the side of the house (near the AC) which is made worse by the lousy sod installation, which creates danger for anyone walking on that side of the house. Not so happy with the way the floors came out (some areas are hollow and make noise when we walk on them). Cheap LGI put 2 blinds on the front windows when for extra $300, they could also have made the 2 back windows and the sliding doors). Cheap LGI did a slab in the back (by the rear sliding doors) the size of a door mat (about 30" deep, about 72" wide) rather than building a proper slab for the patio. Shower floor was not installed properly, making noise when stepping on it. Cheap LGI put only 1 ceiling fan (in the living room) instead of in every bedroom as should be in south Florida. Floor molding needed repairs in few places (where is the quality control, LGI?). The best part of our LGI experience was probably the great selection of coffee in the sales office.
em priacc
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Tessa went above and beyond to help us…
Tessa went above and beyond to help us get our house
Patricia
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LGI is top notch
The way I was treated was beautiful, I felt comfortable.Professionalism at it's best 💯
Keith
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Since the first day we got to see the…
Since the first day we got to see the house the staff at all levels were very friendly and helpful at all levels, I liked how the took about 3 hours to explain everything about the construction of the house, materials they used to build the houses and answer all kinds of questions very professional people I for sure would like to recommend LGI,
Jorge Gonzales
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We bought out home in October of 2023...
We bought out home in October of 2023 and it was a nightmare before we even closed on it Since then it is like living in a brand new fixer upper/ There are a lot of things that are wrong with the house. Tiny toilets, tiny closets, cabinets, and drawers that are not deep enough. There was not enough room for us to put in a larger refrigerator (we had to pull out the bottom drawer in our new refrigerator, even though we had measured the space before we bought it $1,500.00). We had to buy another refrigerator to replace it ($1,856.10) The closet in the middle spare room is not deep enough to hang clothes in and you must push the clothes in to close the doors. Mentioned it to maintenance and we were told that that's the size on the blue print.There were cracks on the floor in the master bathroom where they had put the flooring over nails that were not flush with the floor. We have since finally gotten the flooring replaced.There is no vent over the gas stove in the kitchen. When we questioned it and said that it was unhealthy not to have a vent, we were told that there did not need to be one and that it was up to code. I did not feel comfortable with the gas stove and also have COPD, so we had to have electric put in behind the stove with the correct prongs ($500.00) and a new stove for $950.00.There are no 2 x 4 cross braces in the middle on the privacy fences in the back yard, therefore the fence panels are bowed out and not straight so we had to buy the center panels to fix the fence.I got in touch with Cottonwood Greens and they said there was nothing they could do. Emailed Kevin at the front office and never heard back from him. If you do try to get some help they just blow smoke. My husband has spend many hours fixing things. We have gone through a lot of money since we moved in here and am now broke, but hey hopefully we will run out of things to fix someday.
Debra Ann MacCrone
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we went to look at homes that LGI…
we went to look at homes that LGI builds, we were pressured into putting earnest money down on a home. A family emergency arose and let them know we are unable to continue the buying process. we then asked for our earnest money to be refunded. At that time, we told them that it may possibly take 6 mos to begin. Instead of refunding the money, they told us that they were going to hold onto it for us until we are ready. What happens if we are never ready? Do not buy from LGI, they are crooks. we were looking at the homes that were already built and found sloppy craftsmanship. Chips in the brick, plaster nor paint on the front and back doors. Just be careful and do your homework before you put any money down!!
Christina Goebel
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I recently purchased a house in Yukon…
I recently purchased a house in Yukon Oklahoma and LGI was very helpful through out the entire process. I understand that buying a house is a long stressful process however the people I worked with at LGI were friendly and helpful and were there for me every step of the way. The construction manager Mike was helpful and still helps me as we sort out the small problems that come with every new build. I am very satisfied with my home and the service I recieved.Jayson V.
Jayson V.
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#1 Trying to request service
#1 Trying to request service - unable to use customer care - doesn't allow any typing to requestPaint missing or chipped garage door, front door, entry to house from garageThere is a crack on garage showing sunlight to interior entry wall by front doorelectrical plug has a broken/missing wire on entryway front plugback door leaks onto carpet when watering or blowing rainthe vent fan in master bath doesn't work at all
Cherry Sharon
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A “complete home” Is anything but complete and the company itself is dishonest.
After a mandatory 30 minute presentation in which LGI will regal you with their values and vision for the community - they have done everything in their power to prove they have no values once they ran with our money. As I will detail, "A Complete Home" is missing a few standard items and the company is missing a moral compass. This is long but informative of what a potential buyer's process is truly like with this company...Apparently a new home lacks some crucial features, most notably any wiring for a doorbell and absolutely no drawers for either bathroom sink.In fact, there isn't even a medicine cabinet or towel racks (the master has one towel rack that comes as part of the shower door but that’s it). Only two rooms (master and living room) are wired for wall control of fans and the one fan included isn't even large enough to service the living room. A "Complete Home" is going to cost you a couple thousand on top of your purchase price to make it "complete". None of this will be disclosed and they will refuse to make any modifications - even if they make a mistake.You do not get to choose anything about your house other than your lot. The company preselected everything, even the colors. During the build we were shown two very different sets of colors - the first one was a "mistake". Well, when the paint went on it didn't even match the second set - LGI refused to acknowledge this and we were told the difference was due to the computer screen. Well, I’ve now spent $200 on paint (colors that were supposed to be on the house) that doesn’t match any of colors that are on the house. It’s pretty obvious all of phase 2 was changed because all houses are slightly different variation of the same brown - they were dishonest to the whole neighborhood. Had they not been dishonest it would have effectively been modifying the contract without notifying us - allowing us to withdraw without penalty.When locking in the interest rates LGI's agents delayed two weeks and only presented us the option after a record period of interest rate hikes. We receive the call on the day this two week upward trend reversed. When threatened to bring this up to the Better Business Bureau and State Regulatory agencies - my rate was lowered but not to what it should have been had we been informed our 60 day period has started. They refused to honor the lower rate. When it came time to clear the title they waited until the last minute to start gathering paperwork, dragged their feet by collecting it, refused to provide updates, and delayed the move-in - we are confident this was a reprisal tactic.During the inspection, the construction manager did not record several items including missing paint above the showers - I was told to my face it wasn't missing. One month in they still haven't shown up to fix the issues ANY issues. This is a flagrant violation of the contract and you should not count on them coming to fix any of the items you detail during your inspection. Fortunately, I have it all on video. When attempting to fix the address plate I realize they had glued it onto the stucco. It took a chunk of stucco with it - they were supposed to fix this but they never intended to because they knew this would happen. I’m considering contacting a lawyer.Landscaping should be replaced, the ground cover is just ground up construction trash compete with nails, plastic bits, and broom handles. Check your drive way/garage for screws and nails in the crevices.if you make the unfortunate choice of buying from these people film EVERYTHING, only accept written communications, track your dates, and don't change your warranty password or this invalidates your warranty because they don’t allow password to recovery.The company doesn't live up to its values, they WILL demonstrate this repeatedly, and it WILL cost you thousands more to get your crappy “Complete Home".
Vincent C.
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Shoddy workmanship
Initially we had an acceptable experience. Our settlement was complicated and delayed 2 months by Hurricane Ian. Our major issue which came to light before the end of the first year was the shoddy workmanship of the flooring. It began to crack and curl. LGI sent the flooring co to fix it which they did in Oct. 2023 only to have it further degrade by Jan 2024. A new flooring co was sent to assess the problem. It was determined that the entire floor, all 1,800 sq.ft had not been properly installed, no leveling, no moisture barrier. The new flooring co offered an upgrade to accommodate durability for my husband’s wheelchair at no additional cost to LGI and although LGI admitted their liability, they flatly rejected the offer for a more durable product for us. They have been unwilling to work with us toward an agreeable solution and will only replace the original floor with the same product, which Shaw has given them for free. We seem to have no choice but to accept the same product. Now the final issue before having the whole house redone and ourselves displaced for an uncertain number of days is that while they agree they are required to replace all the flooring, LGI is placing the burden on us, one of whom is disabled, both in our 70's, to clear/move furniture from 1,800 sq ft of floor space, involving foyer, family room, den, master bedroom and bath, guest bath, hall bath OR pay someone to do it. We already paid a mover and storage facilities thousands of dollars to move in to a home warranted to be of quality construction at a cost of almost $500,000. We should not incur out of pocket expense to repair shoddy workmanship that LGI failed to supervise and correct.I want to add that we appealed to supervisors on the local level of SW Florida LGI to no avail and then we formally appealed by letter to the CEO and founder, Eric Lipar, in TX as well as other corporate heads. We received no response from corporate which tells me that the advertised goal of customer satisfaction is just advertising, not a true commitment. We feel compelled to say BUYER BEWARE. There are other more reliable builders in SW Fl.
N E Rhoda
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According to TrustPlane, LGI Homes has a 2.9/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/lgihomes-com