The customer services is great
The customer services is great, I work a lot with Camille and Ladonna for Ads they are amazing. I noticed an onboarding walk through with the system, marketing suite, and reputation management made my experience way better because that dashboard is how you can contact support at any time, see your reports, and check your data etc. The original person who onboarded me never did that walk through part at first but after I reached out, Camille took over and it has been lovely, also listings management alone is worth it!
Brittney
Way too much micro managing the…
Way too much micro managing the marketing, absolutely waste of money and time.Hopefully can get out of the contract at least cancel the subscription or at worst seek legal advise.
John Mason
AVOID THIS COMPANY.
AVOID THIS COMPANY.Great at sales pitch, but once you're in the door expect ZERO delivery, customer support & service.I was billed for three months before our Yellow Pages advertisement was even published. After I raised it, it took another eight weeks for the ad to go live. On top of this, the quality of the ad they posted was TERRIBLE, and after requesting revised wording, I have now been waiting six weeks with no resolution. There has been minimal proactive communication and no accountability. I regrettably ignored the negative reviews on here and proceeded anyway. Proceed with caution!
Sam Gallagher
Skip this company
They charged our small family owned business thousands of dollars. Made us do 90% of the leg work that they said was the point of hiring them. They posted one of the employees personal phone number on google as our company number. Oh and to top it all off, we have received less phone calls than we did before hiring them.
Jay
Very disappointing performance
Very disappointing performance, i have cancelled my account
E M Exhaust Centre
This is worst company with empty…
This is worst company with empty promises . They said we can keep our website but as soon as we stop our subscription fee they shut down our business website.
Pepe
This company is not honest and there is no 100% satisfaction guarantee like they state.
All was amazing and the site turned out great..... Then the upgrade for SEO and marketing kicked in..... Cost my company well over 12K with nothing to show for it. Behind each turn was the same lie. We are working on it, it takes time, just put more money into the process. I fell for it as I believed in them after the amazing site was created. Then they kept causing marketing issues weekly and at times daily. They would not communicate from one department to the other and just keep running my bill up. Then I said enough is enough and you guys have a 100% money back guarantee, and this is wrong.. Guess what, they refuse to honor there guarantee, go figure. And we even signed up to be a reseller in the beginning and sent them over 30 clients of ours. and They STILL treated us like this. Yes they do have some great employees, we did work with some along the way. But all the way around all they want to do is take your hard earned money and do nothing for it. So take your money and go somewhere else. All they do is lie cheat and steal from you.
Anthony Havelka-Chibici
Excellent service
Excellent service , lots of different amenities, a good combination of saunas and chilled tubs , overall fantastic service and very welcoming staff , Lauren was fantastic:)
Trudy
Scam
This company are thieves. Ordered printer and paper paid for it not received tried email them not possible definitely don't order off these. I've stopped ordering on line because im sick of being ripped of with these scamers
Wayne
Thryv promises to deliver but won't
Thryv promises to deliver. Sign up with them and it costs more than other places. Then when you ask them why leads and traffic isn't improving? they say "oh for another $1200 a month we can make that happen." This company is a joke. Stay away. They failed me, they will fail you.
Paul
Meredith was very responsive and…
Meredith was very responsive and attentive to helping us whenever we had a question or needed assistance. It was great having a personal touch.
Kayla H.
Scammy Billing
The crm wasn’t too bad but customer service was really bad. Had a billing issue with there Thryv leads and took forever to resolve. It left me without a CRM for over a week and by the time they fixed it I went with my old crm. After I told them I went with my old crm, they billed me again… super scammy
Ryan Villa
Honestly I was a service member for…
Honestly I was a service member for over a year. Part of the problem with signing up with these guys is that they hold your information hostage. They canceled my account before I could use it, and continued to charge me for months afterwards. When I tried to get my account put back up, they would not do so unless a balance of 690$ was paid (for service's not used one bit)
carl meloche
If there were a way to rate this with a…
If there were a way to rate this with a negative star then I would. I cancelled my service in a timely manner, I have all the proof. I have since received call after call with them trying to get more money. THEY EVEN SENT A FAKE CONTRACT trying to prove their side. The contract I have and signed IS NOT THE SAME CONTRACT!!! SCAMMERS!!! STAY FAR FAR AWAY FROM THIS COMPANY!!!
Iris Wright
Don't Waste Money On Thyrv
Extremely difficult to cancel simple subscription. I spoke with a representative in September to cancel my marketing subscription. They require a 30 day notice to cancel, which is unheard of for the type of subscription plan being provided. I highly don't recommend Thryv.
mikel candusso
Grateful for my trusted advisor
My Advisor, Meredith, from Thryv is always ready to genuinely assist and guide me. In re-doing my website, I had a special request which was fulfilled thanks to her. My new website is a much better capture of what I envisioned.
Sekinah Rose
WARNING TO PROSPECTIVE CLIENTS
If there was an option for a "less than one star review" I would use it. Everything was overpromised and there was no follow through. Complete bait and switch. Both of my web and CRM team members were fired in the process with no communication to me that this happened and I wasn't assigned new ones.I can honestly say that Thryv underperformed at every step. I emailed the management with 20 of the myriad iissues and I requested a refund. I had to go through hoops for them to follow through with the refund. I haven't recieved it yet because they sent it to some other client by mistake.GASLIGHTINGDISHONESTYCOMPLETE LACK OF FOLLOW THROUGHNO APOLOGIES BAIT AND SWITCHI've never done a negative review but wanted to warn perspective clients.R. DupreyBoston, MA
Raymond Duprey
Been In Buisness since 12/93
Been In Buisness since 12/93Always changing just like the money to hands.Seems this company sets up your Online Advertising and then its on auto pilot and they just take your money!!!!!No matter what you do or the changes you will hust continue to pay and the calls and you will drop in add columns,Word of mouth is still the best tool .Im sick and tired on these peoplw stealing my money every month with nothing to show for it.Look elsewhere before you spend your money on adds with no return and so were CLRAR , IN 5 STAR ACROSS THE BOARD WITH ZERO COMPLAINTS.OVER 300 REVIEWSITS NOT ME BUT POOR ADVERTISNG FROM THRYV.
Mark Bowlin
Superb Onboarding Support and Easy to Use
Our onboarding support for 60 days was outstanding! Second to none and much better than the last CRM we had before. Highly recommend this easy to use product (Business Center). We are now a partner that sells their services we love it so much!
PeakWave Marketing
Canceling was easy and stress free
I had a good experience with Thrvy. Customer service was helpful, and the overall process was seamless. Canceling was surprisingly easy and stress free, which I really appreciated.
Jessica C Caldwell
