BEWARE: Scam Support Line & Ghosting Merchant
BEWARE: Scam Support Line & Ghosting MerchantI ordered from Vellen-Hair.com on March 2, 2026, and it has been a total nightmare. After receiving zero confirmation through the usual business sms text you should receive, the only confirmation I did receive was a number on their webpage Confirmation #KUY7ZX9JI only. I attempted to contact their support.MAJOR RED FLAG: The 1-800 support number listed on their official website is a FRAUDULENT line that redirects to a third-party scam (Life Alert/Earnify).I have reached out via their website contact form, direct email, and WhatsApp. On WhatsApp, they show as "Last Seen" and active, yet they are intentionally ignoring my messages.A week of asking for confirmation on my order. I am currently filing a dispute with my bank for "Merchandise Not Received" and have reported this store to Shopify and the FTC for deceptive business practices. I also took several screenshots of things to make sure I have evidence that everything I am saying is the truth. One last thing, it seems the website also doesn’t have a delete account button. So do not make an account on this website.Do not trust this site. They take your money and disappear. Save yourself the headache and buy elsewhere.
B KnighttheEmo
Horrible
Horrible, don't order there!!! No answer in weeks. I want to return my product and n the website they clearly say you just need to inform the costumer support. However, they never answered. Also: the delivery took weeks (they say they would deliver in 1-3 days, but the product came straight from china!).
Annett
Believe this is a fraudulent company
Believe this is a fraudulent company. Placed an order weeks ago. Received tracking which I’m sure was fake, to say that my combs had arrived which they certainly have not.
Daniel Miller
Comb arrived after about one month and…
Comb arrived after about one month and was broken. The last prong which is the most important had snapped off before I even took it out the box. They also didn’t post the tint bowels so am hoping I receive those.. also sent the wrong colour tail combs. Will not recommend or order again.
S B
Company is scam, dont buy it!!!!!
I have ordered the combs one moth ago and still didnt receive the products. The customer service also doesnt respond on emails. I was scammed but for others dont do make same mistake.
Ana Pavić
Combs were cheap plastic not worth even…
Combs were cheap plastic not worth even the 14 dollar sale price. Brushes were a joke Do not buy Foils are very pretty though
Danielle Shore
The highlight combs are amazing
The highlight combs are amazing. But the color brushes are not worth a dime. The bristles fall out even before you’re done with your first color service.
Dan
