Zero Customer Service
Zero Customer Service. Three phone calls, none returned. One email, no reply. Such a scam!
Theresa
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LuckyPet
1.02 reviews
Last reviewed: Feb 27, 2026Do you agree with LuckyPet's TrustScore? Voice your opinion today and hear what 2 customers have already said.
www.luckypet.comMember since Mar 2026
LuckyPet is an online company. Based on 2 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed February 27, 2026.
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2 reviews
Placed an order with them on July 27th
Placed an order with them on July 27th, confirmed July 28th. The order was for 2 Slide On Collar Tags for my dogs. The confirmation says it will be mailed out within 2 to 3 business days. This never happened. Todays date if Aug 22th and I still haven’t received my order.I receive an UP-SALE notice on Aug 5th, asking me if I wanted a 1 time Owner Alert service which I declined.Aug 6th, they state they’d go ahead with my order. On Aug 13th I advised I hadn’t received my order yet, what’s going on???Aug 14th stated order sent out on Aug 11 USPS, first class mail.. Orders can take 3-9 business days. August 20th still haven’t received order. Advised them if not received by Aug 21st I’m disputing order with Credit Card.Haven’t heard from them, silence. I advised my CC to dispute charges. This company is crazy. I thought I was dealing with reputable company. If I could give it a Zero rating I would. There’s no reason for this type of behavior.Can only recommend to others not to do business with them.
Gdoggie
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According to TrustPlane, LuckyPet has a 1.0/5 rating based on 2 verified reviews as of April 2026. Source: trustplane.app/company/www-luckypet-com