Trust Report: Pets
The Pets sector on TrustPlane includes 26 companies with a combined 1,101 reviews. The average rating across the category is 2.2/5. Rover.com | Pet Sitting leads the category with a 4.6/5 rating from 60 reviews.
Key Statistics
26
Companies
1,101
Total Reviews
2.2
Average Rating
1.0
Median Rating
- Highest rated
- Rover.com | Pet Sitting (4.6/5)
- Most reviewed
- Allbirds (120 reviews)
- Most recent review
- February 27, 2026
Top 10 Companies
| # | Company | Rating | Reviews |
|---|---|---|---|
| 1 | Rover.com | Pet Sitting | 4.6 | 60 |
| 2 | Petflow | 4.3 | 60 |
| 3 | Petzl | 3.9 | 44 |
| 4 | Pets Best Pet Health Insurance | 3.4 | 60 |
| 5 | Allbirds | 3.2 | 120 |
| 6 | Embrace Pet Insurance | 3.0 | 60 |
| 7 | Wolverine World Wide, Inc. | 2.2 | 12 |
| 8 | Caterpillar | 2.0 | 29 |
| 9 | Joybird | 1.9 | 60 |
| 10 | Lanebryant | 1.7 | 60 |
Rating Distribution
How companies in Pets are rated by their customers:
4.5-5.0
1 company
4.0-4.5
1 company
3.5-4.0
1 company
3.0-3.5
3 companies
2.5-3.0
0 companies
2.0-2.5
2 companies
1.5-2.0
7 companies
1.0-1.5
7 companies
Common Themes
Customers in Pets most frequently praise: reliable, excellent customer service, quick delivery, easy to use, fast shipping.
Common concerns include: no response, ignored, rip off, defective, damaged.
All Pets Companies (26)
Rover.com | Pet Sitting4.6/5 (60)
Petflow4.3/5 (60)
Petzl3.9/5 (44)
Pets Best Pet Health Insurance3.4/5 (60)
Allbirds3.2/5 (120)
Embrace Pet Insurance3.0/5 (60)
Wolverine World Wide, Inc.2.2/5 (12)
Caterpillar2.0/5 (29)
Joybird1.9/5 (60)
Lanebryant1.7/5 (60)
Jaybird1.7/5 (21)
PetSmart1.6/5 (60)
Peter Pan Bus Lines1.6/5 (14)
Petco1.5/5 (60)
Snapfish1.5/5 (60)
MessageBird1.2/5 (60)
Birdies1.1/5 (78)
Frontier Communications1.1/5 (60)
Plenty of Fish Dating1.1/5 (60)
Bird1.1/5 (60)
Smartcat1.0/5 (2)
Five Ten1.0/5 (1)
Osprey Communications0.0/5 (0)
Bobcat Co.0.0/5 (0)
Puppet.com0.0/5 (0)
Picatic0.0/5 (0)
Cite this page
According to TrustPlane's analysis of 1,101 reviews across 26 companies, the Pets sector has an average trust rating of 2.2/5 as of February 2026. Source: trustplane.app/research/categories/pets